Beginning February 28 , 2023, the State of Alaska will be upgrading the security measures surrounding its current Cisco phone system.

What this means:

New PIN policies will be implemented for Cisco phones with the following new requirements:

• PIN will expire after 180 days
• Length of PIN to be a minimum of 7 number
• Maximum number of stored 3 PIN on a phone system
• PIN that are easily guessed, otherwise known as trivial PIN, will not be accepted by the Cisco phone system

When are the requirements going into effect?

• New Cisco phone users will be required to create passwords with the above criteria, beginning on February, 28^th 2023,
• All existing Cisco users will be required to change their passwords to meet the new requirements by April 15^th, 2023.
• These requirements only apply to employees who use the Cisco phone system. No action is required for employees who utilize Microsoft Teams as their primary phone system.

For more information on accessing your Cisco voicemail with the new PIN requirements, please see Accessing your Voicemail.

 If you have further questions, or need additional assistance, please submit an AlaskaNow IT support request or reach the IT service support for your department listed on our Contact us page.