Service Desk

Service Desk

The OIT Service Desk serves as a central point of contact for customer inquiries, service help requests, and incident reports. The Service Desk’s unified ticketing system (UTS) ensures all inquiries and reports are appropriately prioritized and routed for resolution. Note: UTS is currently being phased in across Departments to unify various existing systems across the State of Alaska. The Departments of Corrections; Labor and Workforce Development; Health and Social Services; and Commerce, Community and Economic Development continue to operate departmental help desks.

Department Helpdesk Contacts

 Service Levels Available
  • Standard
  • Legacy (some Departments have legacy extended service desk hours)
 Cost Model
  • Core Services Bundle
 Unable to Access Ticket System?
  • If you are unable to submit a ticket, contact the Service Desk at oitsupport@alaska.gov or 1-888-565-8680.
 Looking for SDM?

Some services use Service Desk Manager (SDM) for support (SOA login required). If you are unsure which service to use, submit your request through OIT's Service Desk. 

VTC Hijacking and Zoom-bombing
We are here to assit you. Feel free to reach out.

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Service Highlights

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Wireless Network

Secure Wireless Networks are available through OIT. Support for a secure wireless network.

  • Routers
  • Installation
  • Support

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