Service Levels

  • Standard
    • Dev and Test server instances, as needed (up to 2 total per Production server)
    • Windows operating system (OS) licensing on an OS Drive or Linux OS
    • Standard State of Alaska server build, including antivirus/anti-malware and OS related log aggregation
    • Assistance with planned upgrades to keep the server OS under support
    • All OS critical and security related updates and patches
    • Server or data back-ups and restores, as appropriate to the server purpose. For long term and archive backup retention storage charges will be applied – see add-ons.
    • Host and server level monitoring
    • Hosting on high availability (HA) hardware
    • Memory, compute and storage monitoring
    • Security and access controls
    • Up to 300 GB Storage
    • Up to 8 GB RAM
  • Standard Plus
    • All features of the Standard service level
    • Application level monitoring via Xymon processes in coordination with OIT administration
  • Legacy
    • The Legacy support level applies during the transition from a Departmentally-supported server infrastructure to OIT-supported infrastructure.
    • The current level of support is maintained with the same staff on Department-purchased infrastructure until staff is able to plan and execute a migration.
    • Ongoing infrastructure support costs are budgeted and paid for by the Department until all services have been migrated. This includes software and hardware support costs.
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Wireless Network

Secure Wireless Networks are available through OIT. Support for a secure wireless network.

  • Routers
  • Installation
  • Support

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