Service Levels

  • Standard
    • Dev and Test server instances, as needed (up to 2 total per Production server)
    • Windows operating system (OS) licensing on an OS Drive or Linux OS
    • Standard State of Alaska server build, including antivirus/anti-malware and OS related log aggregation
    • Assistance with planned upgrades to keep the server OS under support
    • All OS critical and security related updates and patches
    • Server or data back-ups and restores, as appropriate to the server purpose. For long term and archive backup retention storage charges will be applied – see add-ons.
    • Host and server level monitoring
    • Hosting on high availability (HA) hardware
    • Memory, compute and storage monitoring
    • Security and access controls
    • Up to 300 GB Storage
    • Up to 8 GB RAM
  • Standard Plus
    • All features of the Standard service level
    • Application level monitoring via Xymon processes in coordination with OIT administration
  • Legacy
    • The Legacy support level applies during the transition from a Departmentally-supported server infrastructure to OIT-supported infrastructure.
    • The current level of support is maintained with the same staff on Department-purchased infrastructure until staff is able to plan and execute a migration.
    • Ongoing infrastructure support costs are budgeted and paid for by the Department until all services have been migrated. This includes software and hardware support costs.
We are here to assit you. Feel free to reach out.

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Service Highlights

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Wireless Network

Secure Wireless Networks are available through OIT. Support for a secure wireless network.

  • Routers
  • Installation
  • Support

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