Call Center Platform

Call Center Platform

OIT provides a reliable, secure, scalable, and manageable call center platform enabling features such as both inbound and outbound voice and automated interactive voice response (IVR) calls through Unified Contact Center Express (UCCX). UCCX provides a contact center solution for up to 400 agents, IVR ports that are easy to deploy and manage, and supervisor tools for workforce management and reporting. Note: Several Departments currently use and pay for other third-party call center solutions.

 Service Levels Available
  • Plus
  • Add-Ons Available
 Cost Model
  • Core Services Bundle
  • Add-Ons (passthrough cost)
 Add-Ons (Additional Charge)
  • Custom IVR features
  • Call recording
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Wireless Network

Secure Wireless Networks are available through OIT. Support for a secure wireless network.

  • Routers
  • Installation
  • Support

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